EMERGENCY (984) 600-3479

WHO WE ARE

Restoring Homes.
Rebuilding Lives.

North Carolina’s most trusted fire and smoke restoration team — serving families and businesses with compassion, expertise, and urgency since day one.

OUR STORY

Built on a Promise to Our Community

Fire & Smoke Restoration was founded with a single mission: to be the first call families and businesses make when disaster strikes. What started as a small, local operation in North Carolina has grown into a full-service restoration company trusted by homeowners, property managers, and insurance providers across the state.

Our founders experienced the devastation of fire damage firsthand — and saw how overwhelming the recovery process could be. They knew there had to be a better way: faster response times, transparent communication, and a team that treats every property like their own home.

Today, that founding promise drives everything we do. From the moment you call to the final walkthrough, our certified technicians work around the clock to restore your property and your peace of mind.

WHAT DRIVES US

Our Mission & Values

Every decision we make is guided by a commitment to our customers, our craft, and our community.

Rapid Response

When disaster strikes, every minute matters. We guarantee on-site arrival within 60 minutes of your call — day or night, holidays included.

Compassion First

We know you're going through one of the hardest moments of your life. Our team leads with empathy, clear communication, and genuine care.

Certified Excellence

Our technicians hold IICRC certifications and undergo continuous training to stay at the forefront of restoration science and technology.

Total Transparency

No hidden fees, no surprises. We walk you through every step, work directly with your insurance, and keep you informed from start to finish.

15+

Years of Experience

2,500+

Projects Completed

50+

Certified Technicians

<60 min

Avg. Response Time

THE PEOPLE BEHIND THE PROMISE

Meet Our Leadership

Experienced professionals dedicated to restoring your property and your peace of mind.

John Smith

Founder & CEO With over 20 years in fire restoration, John built this company on a foundation of integrity and rapid response. IICRC Master Restorer certified.

Sarah Johnson

Operations Director Sarah oversees every restoration project from assessment through completion, ensuring quality standards are exceeded and timelines are met.

Mike Davis

Lead Restoration Technician Mike leads our field teams with 15+ years of hands-on experience. IICRC certified in Fire & Smoke Restoration, Water Damage, and Mold Remediation.

CREDENTIALS YOU CAN TRUST

Certifications & Affiliations

IICRC Certified

Institute of Inspection, Cleaning and Restoration Certification

Licensed & Insured

Fully licensed NC General Contractor with comprehensive liability coverage

BBB Accredited

A+ rated with the Better Business Bureau for outstanding service

Insurance Approved

Preferred vendor for major insurance carriers — we handle the paperwork

Ready to Restore Your Property?

Our team is standing by 24/7. Call now for a free assessment and let us get you back to normal.

Call (984) 848-4181
Get Free Estimate